Owners access| Resort information and booking website unofficial
Montigo Resorts, Somerset, Shepton Mallet
145US$
Book with us
Up to 10% cheaper
than on Booking.com
Key details
About the Resort
Charlton Road,
Shepton Mallet,
United Kingdom,
Somerset
View all
Select your room type
The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.
Explore available ways to reach your dream destination
City Centre
Shepton Mallet
1.6
km
Airports
Bristol (BRS)
35.0
km
Bournemouth (BOH)
81.9
km
Train
East Somerset Railway
3.5
km
Bus
Bus stop
4.4
km
Facilities
Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.
Relaxing Spa Experience
“The spa facilities were wonderfully calming and provided a much-needed respite with excellent treatments.” view full review
Delicious Dinner
“I thoroughly enjoyed the delicious meal in the restaurant, with beautifully presented dishes that delighted the palate.” view full review
Charming Atmosphere
“The hotel has a quaint charm, with character-filled decor that made our stay feel unique and inviting.” view full review
Cozy accommodations
“Our top-floor room was cozy and comfortable, providing a perfect retreat after a long day.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key access
Sports & Fitness
Fitness centre
Yoga class
Sports trainer
Services
Paid shuttle service
Pet amenities available
Room service
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Picnic area/ Tables
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Board games
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Beach umbrellas
Sun loungers
Sun terrace
Garden area
BBQ facilities
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Make up services
Room features
Air conditioning
Heating
Soundproofed rooms
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Media
AM/FM alarm clock
Show more
Location
Charlton Road,
Shepton Mallet,
United Kingdom,
Somerset
Map view
Charlton Road,
Shepton Mallet,
United Kingdom,
Somerset
City landmarks
Garden
Kilver Court Gardens
2.1
km
Train Station
East Somerset Railway
3.5
km
Store
Mulberry
1.3
km
Mall
Kilver Court
2.1
km
Church of St Aldhelm
1.4
km
Shepton Mallet Sheep
1.0
km
Frithfield Lane
HM Prison Shepton Mallet
1.7
km
1 High Street
One Craft Gallery
2.1
km
Church
Church of St Peter and St Paul
1.5
km
Saint Michael's Catholic Church
1.4
km
Fosse Way
1.4
km
Shepton Mallet Bowls Club
1.5
km
Market Cross
1.5
km
Kilver Court Kilver Street
Kilver Court Designer Village
2.1
km
Shepton Mallet Baptist Church
1.6
km
Neptunes Children's Activity Centres
1.6
km
Beacon Hill Woods
2.3
km
Art Pavillion
2.9
km
The Blessed Virgin Mary
3.3
km
Old Wells Road Cranmore Woods
Cranmore Tower
4.1
km
Dean Methodist Chapel
4.1
km
Small Down Knoll
4.2
km
Church
Church of St Mary the Virgin
4.4
km
Oakhill Churchyard
4.3
km
Oakhill War Memorial
4.4
km
Church
oakhill methodist church
4.5
km
Church
Church of St Peter
4.6
km
7th Day Adventist Church
4.5
km
Assembly Rooms Bath
4.5
km
Nearby
Garden
Kilver Court Gardens
930 m
Mall
Kilver Court
930 m
Store
Mulberry
960 m
Kilver Court Kilver Street
Kilver Court Designer Village
930 m
Restaurants
Dobbies Garden Centres
8.0
km
Mendip Avenue Fosseway Industrial Estate
Reviews and Ratings
Feedback from previous guests about their experience.
<br />
66%
liked the resort and would come back
6.6/10
Nice
Rooms
7.1
Location
7.7
Service
6.7
Dining
6.9
Guest reviews
6.6/10
based on 10 reviews
7.4
7.4/10based on 333 reviews
Juliet
United Kingdom,
December
2024
7.4/10
I had a mixed experience at the hotel. The spa services were fantastic and the food during dinner and breakfast was delicious, but the room I stayed in felt a bit worn out, and a few cleanliness issues left me wanting more. While the staff were friendly and accommodating, some areas really need maintenance to match the luxurious feel the hotel aims for.
Rooms
6.0
The room was spacious with beautiful views, but it looked quite tired, and the furniture felt mismatched and worn.
Service
8.0
The staff were friendly and accommodating, happy to help with room changes.
Location
7.0
Situated in a nice area, it's well-located for those wanting to explore nearby attractions.
Dining
8.0
Food was consistently delicious, with great options for both dinner and breakfast, but I did encounter some hiccups with service.
Facilities
7.0
The spa facilities were excellent and relaxing, but the outdoor areas near the hot tub could use better upkeep.
Christian
United States,
December
2024
7.2/10
My recent stay was a mixed experience. The food was absolutely delicious, and I thoroughly enjoyed the treatments at the spa, which were excellent. However, the room I stayed in had its issues, with stains on the carpet and some maintenance needed. The spa area felt overcrowded, and the temperature of the steam room and sauna could use some improvements. Overall, it has great potential but needs a bit more attention to detail.
Rooms
6.0
The room I stayed in was comfortable but had a stained carpet that left something to be desired.
Service
8.0
The staff were friendly and helpful, which made my experience better despite the room issues.
Location
7.0
The hotel's location is good, creating a relaxing atmosphere despite the maintenance issues.
Dining
10.0
The food was truly amazing, with a delightful dinner and an excellent breakfast that I just loved.
Facilities
5.0
The spa facilities need attention; I found them crowded, and the pool area felt a bit cramped.
Christian
United Kingdom,
November
2024
6.4/10
The hotel has a lovely atmosphere that makes it a nice spot for relaxation, featuring a well-regarded spa and beautiful grounds. However, the state of the decor and some service issues during dining left a notable impression. While the spa treatments were enjoyable, the restaurant's breakfast service on certain days failed to meet expectations. The price seemed fair given the amenities, but the overall maintenance could use some attention.
Rooms
6.0
The rooms had their own character, but the decor felt a bit tired and could use revitalization. Our room was particularly warm even with the windows open.
Service
5.0
Service during check-in was efficient and friendly, but the breakfast service was noticeably lacking, with delays and poor supervision.
Location
7.0
The location is attractive, and the hotel's grounds looked fabulous at nighttime. However, some areas need maintenance as they appeared run down.
Dining
6.0
The dining experience varied; while dinner was excellent, breakfast service was chaotic, and we were often left waiting for our orders.
Facilities
8.0
The spa facilities were enjoyable and provided a relaxing experience, though the hot tub was out of order during part of our stay.
Naomi
United Kingdom,
October
2024
7.2/10
Rooms
Service
Location
Dining
Facilities
Richard
United States,
October
2024
7.4/10
I had a lovely stay at the hotel, which boasted beautiful grounds and calming spa facilities. However, the service fell short at times, leaving me feeling disappointed during dinner and breakfast hours. The room I stayed in was pleasant and spacious, contributing to a relaxed atmosphere overall, but some minor issues need addressing to improve the experience.
Rooms
8.0
The room was spacious and uniquely designed, perfect for a comfortable stay.
Service
6.0
While the staff was friendly, there were several instances of delayed service which detracted from the experience.
Location
9.0
The hotel is conveniently located, making it easy to enjoy nearby attractions and the local area.
Dining
7.0
The dining experience had its ups and downs, with delicious food but inconsistent service during busy hours.
Facilities
7.0
The spa facilities were relaxing, although some treatments felt a bit rushed.
Tom
United Kingdom,
October
2024
5.8/10
Our recent stay had its ups and downs. We found the serene grounds to be a lovely escape, and the spa services were quite nice. However, dining was a letdown at times, especially with poor breakfast service and mixed experiences at dinner. The room we stayed in was comfortable but lacked some of the thoughtful touches we'd hoped for given the price.
Rooms
7.0
The room was contemporary and comfortable, but it lacked some additional thoughtful amenities like shampoo and a shower cap.
Service
5.0
Service was inconsistent; while some staff were attentive, breakfast service was chaotic and disorganized.
Location
7.0
The hotel's location is convenient for exploring nearby Bath and other attractions, though the noise from the main road can be bothersome at times.
Dining
5.0
Dining was a mixed bag, with a noteworthy dinner experience but dreadful service during breakfast and a disappointing menu communication.
Facilities
6.0
The spa facilities were good, but we faced some issues with the hot tub during our stay.
James
United States,
September
2024
6.4/10
My recent stay at Charlton House was quite the rollercoaster. While the spa treatments were fantastic and the grounds were lovely, the service experience left much to be desired. I encountered issues with my booking that turned frustrating quickly, but the quality of the food was definitely a highlight. Overall, I loved the spa experience but felt the management needs to improve their communication and handling of reservations.
Rooms
6.0
The room was a good size but felt a bit dated. I appreciated the cleanliness, but it lacked any special touches that would have made it stand out.
Service
5.0
The service was inconsistent. While some staff members were helpful, my initial booking experience was frustrating, and it felt like issues stemmed from the hotel's mismanagement.
Location
7.0
The location was nice, though I would have preferred it a little further from the road to reduce noise.
Dining
8.0
Dining was a highlight, with well-presented and delicious meals, particularly at dinner. The atmosphere was charming, although the meal service felt a bit rushed.
Facilities
7.0
The spa facilities provided a relaxing experience, but there are areas in the hotel that could use a bit of refurbishment.
Spencer
United States,
August
2024
9.6/10
I recently enjoyed a fantastic mini-break at this hotel, where the spa services truly stood out for their quality and relaxation. The garden scenery is stunning and perfect for a leisurely stroll, making it a lovely atmosphere. While the rooms are fabulous and unique, I did find the drink prices to be a bit steep, which was unexpected. Overall, the experience was delightful, and I look forward to returning soon.
Rooms
9.0
The rooms have remarkable designs and are incredibly comfortable, adding to the luxury vibe.
Service
10.0
The staff were exceptionally attentive, making every effort to personalize my experience.
Location
10.0
The hotel's gardens and surroundings set a beautiful backdrop for relaxation and events.
Dining
9.0
The dining experience was top-notch, with meals that rival Michelin-star quality at reasonable prices.
Facilities
10.0
The spa facilities are outstanding, especially the hydrotherapy pool, perfect for unwinding.
Bob
United States,
August
2024
7.6/10
My stay was quite enjoyable overall, with a charming hotel ambiance and beautiful spa facilities. The staff really made a difference with their attentive service. However, the dining experience was underwhelming during dinner, and I felt the breakfast could be improved as well. The room we stayed in was stunning, but the bathroom could use some updates.
Rooms
8.0
The room was stunningly large and comfortable, but the bathroom was in need of some TLC, which detracted from the overall experience.
Service
7.0
The staff were genuinely friendly and attentive, although we did experience some delays during dinner service.
Location
9.0
The hotel is surrounded by well-maintained gardens that provide a relaxing vibe, perfect for unwinding.
Dining
5.0
While breakfast was delightful, the dinner menu was surprisingly limited, and I found the service during that meal to be quite slow.
Facilities
9.0
The spa facilities, including the steam room and tropical shower, were great highlights that made the stay more enjoyable.
Nicholas
United Kingdom,
July
2024
7.0/10
Our stay at the hotel was quite a mix of fantastic and disappointing experiences. The spa amenities were heavenly, providing the perfect backdrop for relaxation, especially after a long day of exploring the area. However, the dining experience left much to be desired, particularly regarding the dinner options and service inefficiencies. Overall, it's a great getaway for spa enthusiasts but may need improvements in its food service.
Rooms
8.0
The room was spacious and beautifully decorated, although I would have preferred a solid door between the bathroom and the main area for more privacy.
Service
7.0
The service was generally excellent and attentive, though we did experience some delays during dinner service and an uncomfortable incident with a drink spill.
Location
6.0
Conveniently situated for exploring the nearby attractions, yet the immediate surroundings were somewhat standard and lacked charm.
Dining
5.0
The dinner options didn’t match the amazing expectations set by breakfast, with slow service and some unclean tables noted.
Facilities
9.0
The spa facilities were luxurious and the highlight of our stay, offering everything from indoor pools to soothing steam rooms.
Gouves Waterpark Holiday Resort
Coral Sea Imperial "Coral Sea Sensatori"
Creta Maris Resort
Bowood Hotel, Spa, And Golf Resort
Norfolk Woods Resort And Spa
Aquasis De Luxe Resort & Spa
Universal'S Cabana Bay Beach Resort
Rodos Palace Hotel
Camping Bella Italia
Holiday World Resort
Atlantic Reach Resort
Serry Beach Resort